Privacy Policy

Last updated: 30.12.2025

Welcome to the Privacy Policy of the Ministry of Foreign Affairs, Foreign Employment & Tourism (Herein after collectively referred to as "MFA, FE & T/ Website" "Us" "We" or "Our").

This Privacy Policy details the manner in which we collect, use and protect Your Personal Data provided by You in the course of Your interaction with this Website.

This Privacy Policy sets out and defines the privacy policies and procedures of this Website including but not limited to the collection, use and disclosure, of your personal data through the Website.

This Privacy Policy further provides you with information regarding your privacy and data protection rights available under the existing legal framework in Sri Lanka which shall be updated from time to time.

Please read this Privacy Policy to understand how we collect and process Your Personal Information and for what purposes, and the choices you have concerning how Your Personal Information is collected and used by us.

By using this Service, you agree to the Processing of Your Personal data in accordance with this Privacy Policy.

1. Interpretation and Definitions

1.1 Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

1.2 Definitions

For the purposes of this Privacy Policy;

  • Account means a unique account created for You to access the Service or parts of the Service.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country means the Democratic Socialist Republic of Sri Lanka.

  • Other Government Parties means relevant governmental ministries, departments and statutory bodies of the Democratic Socialist Republic of Sri Lanka including but not limited to Ministry of Foreign Affairs, Foreign Employment & Tourism.

  • Personal Data means personally identifiable information requested for or gathered as Registration Data.

  • Registration Data is any information that is required for the access and use of the Service which may also include Personal Data

  • Services means and alternatively refers to the provision of access to the Website, online information, digital applications, electronic forms, transactional services, and other related services which will be provided to the people living in Sri Lanka through the web at the Website via any electronic device.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit)

  • Website refers to Website refers to the official web portal operated and maintained on behalf of the Ministry of Foreign Affairs, Foreign Employment and Tourism of Sri Lanka AND Ministry of Digital Economy which was procure through a procurement process, accessible via the designated domain name and any related sub-domains.

  • You or Your means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable

2. Collecting and Using Your Personal Data

2.1 Types of Data Collected

2.1.1 Personal Data

In order to use the Service, we may request from You to provide Us with certain personally identifiable information or Registration Data that can be used to contact or personally identify You at the point of registering for the Service or any time thereafter. Personally identifiable information requested for or gathered under Registration Data may include, but is not limited to:

  • Full name

  • National Identity Card (NIC) number / Passport number

  • Contact details including email address, mobile number, and residential address

2.1.2 Information We Receive or Collect from Third Parties

In addition to Usage Data, we may receive or collect information about You from third parties and combine and store it on Our servers with other information We may have already received or collected from You. These third parties include Government / Private sector organizations, including

Ministries, Departments, Provincial or Local Authorities and other connected websites or applications that may receive or collect information about You while facilitating the Services defined above. We are not responsible for, and will assume no liability, if a third party or other entity collects, uses, or shares any information about You in violation of its own privacy policy or any applicable laws, rules, or agreements.

2.1.3 SMS Notifications

We may send You SMS notifications from time to time in order to update You on your appointments, and related records. To ensure You receive proper notifications, We may collect certain information as may be specified from time to time.

2.1.4 Our Use of Cookies

This Website uses a technology that is commonly known as "Cookies." A cookie is a file Our server writes to Your hard drive that contains an alphanumeric identifier.We use the identifier in a cookie to help Us manage and report on Your interaction with the Service.

Through cookies, We are able to collect information that We use to improve the Service, keep count of return visits to Our portal, collect and report on aggregate statistical information, authenticate Your login credentials, or manage multiple instances of the Service in a single browser. We may also collect other data such as the page or site that referred You to the Service, the date and time.

You visited the Service, and Your current IP address. The cookies We place on Your hard drive are known as "first-party cookies."

We use both session cookies and persistent cookies. A session cookie expires when You close your browser. A persistent cookie remains on Your hard drive for an extended period of time. You may be able to remove persistent cookies by following directions provided in Your browser's "help" section. If You do not accept first-party cookies You may still use our Service, but Your ability to use some areas of Our website, and the ability to stay logged in, will be limited.

2.2 Use of Your Personal Data

This Website may use your Personal Data for the following purposes:

  •  To establish the Services, you have registered for;

  •  To verify and validate your identity when required;

  • To provide and maintain our Service, including monitoring the usage of our Service.

  • To manage Your Account; to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, provide updates or informative communications related to the functionalities, services, including security updates, when necessary or reasonable for their implementation.

2.3 Retention of Your Personal Data

The Website will retain Your Personal Data for as long as it may be necessary to carry out the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with legal obligations (for example, if We are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal obligations and policies.

2.4 Transfer of Your Personal Data

Your information, including Personal Data, is processed by the Website Your consent to this Privacy 

Policy followed by Your submission of such information represents Your agreement to that transfer and its use.

The Website will take all steps reasonably possible to ensure that Your data is treated securely and in accordance with this Privacy Policy.

2.5 Storage of Your Personal Data

Your Personal Data collected by this Website shall be hosted on the Amazon Web Services (AWS) cloud platform, as approved and utilized by the Government of the Democratic Socialist Republic of Sri Lanka. We ensure that all such Personal Data shall be stored and processed in accordance with applicable laws, regulations, and government policies, and shall remain under the ownership, control, and supervision of the Ministry of Foreign Affairs, Foreign Employment and Tourism of Sri Lanka, and the Government of the Democratic Socialist Republic of Sri Lanka.

2.6 Disclosure of Your Personal Data

For the effective management of the Services provided under this Website, We may be required to disclose Your Personal Data to other Government entities as and when required. Under certain circumstances, this Website may require you to disclose Your Personal Data under provisions of written law or in response to valid requests by public authorities, pursuant to obligations under written law.

2.7 Other legal requirements

This Website may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Ensure compliance with legal and regulatory requirements in the interest of public or any other obligation imposed by written law;

  • Ensure performance of the Services;

  • Validate your information, as and when required;

  • Protect against legal liability

2.8 Security of Your Personal Data

The security of Your Personal Data is paramount to Us. We may share necessary data with other

Government institutions, to serve you in a most efficient and effective way, unless such sharing is prohibited by law. We will NOT share your personal data with non-Government entities, except where such entities have been authorized to carry out specific Government services specified in this

Website. To safeguard the confidentiality and security of your Personal data to the best of Our abilities, all electronic storage and transmission of Personal data is secured with reasonable technical, administrative and physical measures. When your personal information is shared, we will take a reasonable approach to prevent the unauthorized use and disclosure of personal information.

Please note, however, that while we attempt to safeguard your personal information, no method of transmitting or storing electronic information is ever completely secure, and thus we make no warranty, express, implied, or otherwise, that your information will never be accessed, used or released in a manner that is inconsistent with this Privacy Policy.

We do not accept any responsibility whatsoever for any unauthorized access or loss of Personal Information that is beyond our control.

3. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Such updates shall be posted on this Website as and when this Privacy Policy is updated. If any changes to this Privacy Policy is made, we will notify you by including a "NEWLY UPDATED" label with the "PRIVACY POLICY" link on our Services after material changes are made.

We encourage you to review this Policy periodically for any changes. After such updates are posted, use of Our Services will be understood as consent to the updates to the extent permitted by law.

Contact Us

You have the right to verify and access Personal Data held by us about you and correct any inaccuracies.

We will take reasonable steps to ensure that your Personal data is accurate. To help us do this, please notify us of any changes to your Personal Data as and when it occurs.